FAQ

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HOW DOES URBAN TCC COORDINATE SUCCESSFUL TECHNOLOGY IMPLEMENTATIONS?

At Urban Technology Change Consulting, we combine our insights and skills to transform your processes and strategic goals into practical technology objectives that get delivered on time and within scope.  We do this with a four-step process of Process Analysis, Detailed Planning, Vendor Due Diligence/Negotiations and Project Management.

MY COMPANY IS STRUGGLING IN A CHANGING MARKETPLACE. CAN YOU HELP US IDENTIFY AND IMPLEMENT INDUSTRY BEST PRACTICES?

With a convergence of technologies most lenders are struggling.  Urban TCC will ensure your technology objectives are aligned with an appropriate scope, resources and budget.  Quite often smaller lenders must align with more robust "Strategic" providers while larger lenders can implement and support niche technology objectives.

HOW DO I KNOW THAT URBAN TECHNOLOGY CHANGE CONSULTING IS THE RIGHT CONSULTING AGENCY FOR ME?

Urban TCC offers a deep knowledge of vendor contract requirements and project scoping to ensure all impacted services are identified and addressed.  This process starts with an assessment of current resources and providers so that project scoping is properly aligned.  We are selective in the engagements we support to ensure our skills align to our customer’s needs.  Urban TCC will collaborate to identify your objectives and make recommendations for an engagement that is specific in scope and clearly identify the milestones and requirements for assured project completions.  Many years of vendor collaboration experience helps us establish project plans that hold your team and providers accountable to your stakeholder’s expectations.

HOW DOES URBAN TCC CUSTOMIZE SERVICES FOR BANKS, CREDIT UNIONS AND INDEPENDENT MORTGAGE BANKERS WITH VARIOUS NEEDS?

We align our service proposals to a Lender’s needs based on an assessment of your goals, budget and staff resources.  Because our engagements are typically “supervisory” in nature each engagement must be tailored to your team’s strengths and needs.  In a broad manner we will craft each engagement to recommend a “phased” approach that ensures the Lender’s project stays on track.  This allows each phase to be customized and serve as the foundation for the remainder of the project objectives.

WHAT IS THE KEY TO A MORTGAGE PROGRAM BUILT UPON BEST PRACTICES-BASED PROCESSES?

Transitioning to a best practices-based approach requires the institution to first determine exactly how they are operating today. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using our industry contacts and vendor resources in order to understand the implications of every choice our clients can make to formulate a comprehensive plan.

WHAT ABOUT PROCESS ANALYSIS?  HOW IMPORTANT IS THAT?

Transitioning to a best practices-based approach requires the institution to first determine exactly how they are operating today. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make.